Shipping Policy

 

General Information

All orders are subject to product availability. If an item is not in stock at the time you placed your order, we will notify you and refund the total amount of your order, using the original method of payment. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within business days of the date of your order. “Business days” means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

Places We Ship To

Currently, we ship and offer free shipping service also to almost every country  except China, South Sudan, Yemen and Syria. Should this situation ever change, you shall be notified.

 

Shipping Methods

Currently we use the following shipping methods to deliver our orders:

Airmail and Registered Airmail

Priority Direct Mail

EMS

DHL Express

Fedex Ground

 

Please Note: 

With DHL Express and Fedex Ground, freight charges are dependent on the area and zip code in which you are located. In addition to these, the transit time depends on where you are located and where your package comes from. For more information regarding delivery time, kindly read our Delivery Policy or take note of the “General Information” of this page.

 

Shipping Instructions

Any extra or special Shipping instruction shall be provided on the checkout page of this website.

 

Order Tracking

If a tracking number or method is provided by the shipping carrier, we will update you  with the tracking information.

 

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Note that, additional shipping charges may apply to remote areas or for large or heavy items. Also note that, express shipping requests may be subject to extra customs or duty charges in your country of which we have no control over. We therefore advice you to choose carefully. You will be advised of any charges on the checkout page.

 

Damaged Items

If there is any damage to the packaging on delivery, contact us immediately at info@e-generaltrader.com . You can also give us a call on our provided numbers or chat with customer service on our website.

 

Questions

If you have any questions about shipment or your order, please contact us at info@e-generaltrader.com .

 
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