Delivery Policy

  1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.

 

  1. Delivery Policy For Tangible Goods

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

  1. Delivery Instructions

Any extra or special delivery instruction shall be provided on the checkout page of this website

  

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Note that, additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

  1. Damaged Items

If there is any damage to the packaging on delivery, contact us immediately at info@e-generaltrader.com . You can also give us a call on our provided numbers or chat with customer service on our website.

  

  1. Delivery Policy Downloadable Digital Goods

 Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an email from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an email from us with instructions to complete your download, the receipt by you of the email will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an email from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

 

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@e-generaltrader.com .

 
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